1. How Consent Is Obtained
Cleverli is an AI-powered communication platform that serves small businesses such as plumbers, dentists, restaurants, and more. SMS consent is obtained through the following flow:
- End users initiate contact by calling or directly engaging with a Cleverli-powered business (e.g., scheduling an appointment, placing an order, or requesting service).
- By voluntarily providing their phone number during this interaction, the end user consents to receive transactional SMS messages related to that specific business interaction.
- No messages are sent unless the end user initiates contact first.
- The very first SMS sent to the user serves as the opt-in disclosure message (see below).
2. First Message Disclosure
The first SMS message a user receives clearly identifies the business, explains why the message was sent, and provides opt-out instructions:
Text Message
Mike's Plumbing: Hi, this is Mike's Plumbing. You're receiving this text because you called us. We'll send updates about your service request. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
This first message includes:
- Business name identification
- Reason for the message
- Message frequency disclosure
- "Message and data rates may apply"
- STOP and HELP instructions
3. Sample Transactional Messages
After the initial disclosure, follow-up messages are transactional and related to the customer's interaction with the business. Examples:
Text Message
Mike's Plumbing: Your appointment is confirmed for March 12 at 2:00 PM. Reply STOP to opt out, HELP for help.
Text Message
Mike's Plumbing: Reminder: you have an appointment tomorrow at 10:00 AM. Reply STOP to opt out.
Text Message
Mike's Plumbing: Thanks for contacting us. We received your message and will respond shortly. Reply STOP to opt out.
Text Message
Mike's Plumbing: Your service request has been scheduled. We'll notify you if there are any changes. Reply STOP to opt out.
4. Opt-Out & Help
- Users can reply STOP at any time to immediately stop receiving messages.
- Users can reply HELP to receive assistance information.
- Additional opt-out keywords honored: CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOPALL.
- Additional help keywords honored: INFO.
- Opt-out is processed immediately and no further messages will be sent.
5. Consent Record Keeping
Cleverli retains electronic records of all consent, including:
- Date and time of the initiating interaction
- Phone number
- Nature of the interaction (appointment, order, inquiry, etc.)
- The business involved
Records are retained in compliance with TCPA and CTIA guidelines.
6. What We Don't Do
- No marketing or promotional messages are ever sent.
- No messages are sent to users who have not initiated contact with a business.
- No age-gated content is sent.
- No direct lending or loan-related content is sent.
7. Contact Us
If you have questions about our SMS messaging practices, please contact us at:
Cleverli
Email: support@cleverli.ai