These Terms of Service ("Terms") govern your access to and use of the Cleverli platform, website, mobile application, and related services (collectively, the "Service") provided by Cleverli ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, signing up for a trial, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.
2. Description of Service
Cleverli provides AI-powered ordering and messaging services to independent food businesses, in
two forms:
- For restaurants — AI call answering and call-in ordering. An AI assistant
answers your telephone (all calls, overflow calls, or after-hours calls, as you choose), takes
orders in conversation, answers customer questions, takes a message when it cannot help, and
passes the order to you. Depending on how your account is configured, your customers either pay
when they collect or are sent a secure payment link by text.
- For mobile food vendors — AI text-ordering and text-marketing. For food
trucks, food trailers, food carts, farmers-market stands, pop-ups and concession stands.
Which of these applies to you is determined by the plan you sign up for. The Service includes,
according to your plan:
- Restaurants: automated AI call answering — your calls are forwarded to a
Cleverli number, the assistant answers them, and takes and confirms orders in conversation.
Your own published number does not change.
- Mobile vendors: automated AI text-ordering — customers text your published
number to place an order, and the assistant takes and confirms it.
- Secure payment links so customers pay before you cook, with orders passed to your kitchen (via Square).
- SMS order and pickup notifications to business owners and their customers.
- Promotional messaging to your own opt-in list — subscribers who expressly joined by texting JOIN to your number or by completing your sign-up page. Customers who place an order are not enrolled in promotional messaging, and the Service provides no means of messaging them promotionally on that basis.
- Tools for composing, scheduling and targeting those messages, a generated printable opt-in sign and QR code, and subscriber and usage reporting.
- Order records and analytics.
- A web-based dashboard and mobile application for managing your account.
- Integrations with third-party services such as Square (payments and kitchen tickets) and Stripe (billing).
3. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. SMS Messaging Terms
SMS Program Description
The Service includes SMS text messaging functionality, and it operates two separate programs:
- Order messages (transactional). Order confirmations, secure payment links, pickup-ready updates, and replies to the order messages you send. You receive these because you texted the business to place an order.
- Offers (promotional) — separate opt-in, never automatic. If you text JOIN to a participating business, or complete that business's web sign-up form, you will also receive recurring promotional messages from that business: specials, location and schedule updates, and offers. Placing an order never enrols you in offers. Enrolment happens only when you ask for it.
The two programs are independent. You can stop offers and keep ordering, or stop everything. See Opt-Out below.
Opt-In
You opt in to order messages by texting the business's published number first — the number shown on signage at the point of sale, on the business's page, or given to you by the business. Cleverli never starts a conversation with someone who has not messaged first.
You opt in to promotional messages separately, by texting JOIN or by completing the business's web sign-up form. Consent to receive promotional messages is not a condition of purchase, and you can order without ever joining.
Message Frequency
Order message frequency varies with your interaction with the business. Promotional message frequency varies by business.
Costs
Message and data rates may apply based on your mobile carrier plan. Cleverli is not responsible for any charges imposed by your carrier.
Opt-Out
Two keywords, because the two programs are separate:
- PAUSE — stops promotional messages only. You can still text to place an order and still receive the confirmations and pickup updates for orders you place. MUTE and SNOOZE do the same thing.
- STOP — ends all texts, promotional and order-related alike. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT do the same thing.
Opt-outs take effect without further action by the business. To start receiving offers again after PAUSE, text JOIN (or RESUME or UPDATES). Opting out of SMS does not cancel your account or affect other Service features.
Help
For help, reply HELP or INFO, or contact us at support@cleverli.ai.
Supported Carriers
SMS delivery is subject to carrier availability and is not guaranteed.
Privacy
Your information is handled in accordance with our Privacy Policy.
Your Responsibilities for Customer SMS
If you configure the Service to send SMS messages to your customers (e.g., order confirmations), you are responsible for ensuring you have obtained proper consent from your customers to receive such messages. You agree to comply with all applicable laws and regulations regarding SMS messaging, including the Telephone Consumer Protection Act (TCPA) and any applicable state laws.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws.
- Send unsolicited or unauthorized SMS messages, spam, or bulk messaging through the Service.
- Use the Service to harass, threaten, or harm any person.
- Interfere with or disrupt the Service or its infrastructure.
- Attempt to gain unauthorized access to the Service or related systems.
- Use the Service to transmit malware, viruses, or harmful code.
- Resell or redistribute the Service without our written consent.
- Use the Service in a manner that could damage our reputation or relationships with our service providers.
6. Subscription and Payment
- The Service is offered on a subscription basis with various plans as described on our pricing page.
- Free trials are subject to the terms specified at signup, including time and minute limitations.
- Subscription fees are billed monthly or annually as selected. Payments are non-refundable except as required by law.
- Restaurant plans include 300 minutes of answered-call time per calendar month, plus 6 minutes for each order captured in that month, as recorded by the Service. "Answered-call time" means time connected to the automated attendant. Usage beyond the included minutes is billed at $0.15 per minute. Unused minutes do not roll over.
- On free trials and legacy voice plans, usage exceeding the plan's included minutes is billed at the overage rate for that plan.
- We reserve the right to change pricing with 30 days' notice.
7. Order Records and Message History
The Service stores the orders placed through your AI assistant and the SMS messages exchanged between the assistant and your customers, so you can manage orders and maintain a record of each transaction. You are responsible for obtaining any consent required to message your customers and for complying with all applicable messaging laws in your jurisdiction, including the Telephone Consumer Protection Act (TCPA) and applicable state laws.
8. Third-Party Integrations
The Service integrates with third-party services to process payments and take orders. By connecting a third-party service, you authorize Cleverli to access and use your data from that service as described in our Privacy Policy.
- Square: If you connect Square, the Service creates orders and payment links in your Square account and passes tickets to your kitchen. The Service only accesses the data necessary to take and fulfill orders.
- Stripe: Stripe processes your subscription billing and usage charges. Your payment details are handled by Stripe and are not stored by Cleverli.
- You may disconnect an integration at any time through your account settings. Disconnecting will stop new data from being synced but will not delete data already stored in the third-party service.
- Third-party services are governed by their own terms and privacy policies. Cleverli is not responsible for the availability, accuracy, or practices of third-party services.
9. Intellectual Property
The Service, including its software, design, features, and content, is owned by Cleverli and protected by intellectual property laws. You retain ownership of your business data, order records, message history, and content provided through the Service. You grant us a limited license to use your content as necessary to provide the Service.
10. Disclaimers
- The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
- We do not guarantee that the AI assistant will handle every order perfectly or that the Service will be uninterrupted or error-free.
- AI-generated responses may occasionally be inaccurate. You should review your assistant's responses and configure it appropriately.
- We are not responsible for any business decisions made based on information provided by the AI assistant.
11. Limitation of Liability
To the maximum extent permitted by law, Cleverli shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from or related to your use of the Service. Our total liability for any claims arising from the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.
12. Termination
You may cancel your account at any time through your account settings or by contacting support. We may suspend or terminate your account if you violate these Terms or for any other reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. We will retain your data for a reasonable period to allow you to export it, after which it will be deleted.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the courts located in New York.
15. Contact Us
If you have questions about these Terms, please contact us at:
Cleverli
Email: support@cleverli.ai