Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Cleverli platform, website, mobile application, and related services (collectively, the "Service") provided by Cleverli ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, signing up for a trial, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2. Description of Service

Cleverli provides an AI-powered phone answering service for businesses. The Service includes:

• Automated AI phone call answering and handling.
• Appointment scheduling and order taking via phone.
• SMS text message notifications to business owners and their customers.
• Call transcription, recording, and analytics.
• A web-based dashboard and mobile application for managing your account.
• Optional integrations with third-party services such as Google Drive (receipt storage) and Google Calendar (appointment scheduling).

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. SMS Messaging Terms

SMS Program Description

The Service includes SMS text messaging functionality. You may receive SMS messages related to appointments, service updates, order confirmations, and responses to customer-initiated inquiries. Messages are transactional and informational only. We do not send marketing or promotional SMS messages.

Opt-In

You opt in to receive SMS messages by submitting your mobile phone number through a website form, mobile app, or other explicit opt-in method provided by the business you are contacting. Consent to receive SMS messages is not a condition of purchasing or using the Service.

Message Frequency

Message frequency varies depending on your interaction with the business and your notification settings.

Costs

Message and data rates may apply based on your mobile carrier plan. Cleverli is not responsible for any charges imposed by your carrier.

Opt-Out

You may opt out of SMS messages at any time by replying STOP. Once opted out, you will no longer receive messages unless you re-subscribe. Opting out of SMS does not cancel your account or affect other Service features.

Help

For help, reply HELP or contact us at support@cleverli.ai.

Supported Carriers

SMS delivery is subject to carrier availability and is not guaranteed.

Privacy

Your information is handled in accordance with our Privacy Policy.

Your Responsibilities for Customer SMS

If you configure the Service to send SMS messages to your customers (e.g., appointment confirmations), you are responsible for ensuring you have obtained proper consent from your customers to receive such messages. You agree to comply with all applicable laws and regulations regarding SMS messaging, including the Telephone Consumer Protection Act (TCPA) and any applicable state laws.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Send unsolicited or unauthorized SMS messages, spam, or bulk messaging through the Service.
• Use the Service to harass, threaten, or harm any person.
• Interfere with or disrupt the Service or its infrastructure.
• Attempt to gain unauthorized access to the Service or related systems.
• Use the Service to transmit malware, viruses, or harmful code.
• Resell or redistribute the Service without our written consent.
• Use the Service in a manner that could damage our reputation or relationships with our service providers.

6. Subscription and Payment

• The Service is offered on a subscription basis with various plans as described on our pricing page.
• Free trials are subject to the terms specified at signup, including time and minute limitations.
• Subscription fees are billed monthly or annually as selected. Payments are non-refundable except as required by law.
• Usage exceeding your plan's included minutes will be billed at the overage rate for your plan.
• We reserve the right to change pricing with 30 days' notice.

7. Call Recording and Transcription

The Service records and transcribes phone calls handled by your AI assistant. You are responsible for complying with all applicable call recording laws in your jurisdiction, including any requirements to notify callers that calls may be recorded. We recommend including a disclosure in your AI assistant's greeting.

8. Third-Party Integrations

The Service offers optional integrations with third-party services, including Google Drive and Google Calendar. By connecting a third-party service, you authorize Cleverli to access and use your data from that service as described in our Privacy Policy.

• Google Drive: If you connect Google Drive for receipt storage, the Service will create and manage files in a dedicated folder in your Drive. The Service only accesses files it creates and cannot view or modify your other Drive files.
• Google Calendar: If you connect Google Calendar for appointment scheduling, the Service will read and create calendar events as needed to manage bookings.
• You may disconnect any third-party integration at any time through your account settings. Disconnecting will stop new data from being synced but will not delete data already stored in the third-party service.
• Third-party services are governed by their own terms and privacy policies. Cleverli is not responsible for the availability, accuracy, or practices of third-party services.

9. Intellectual Property

The Service, including its software, design, features, and content, is owned by Cleverli and protected by intellectual property laws. You retain ownership of your business data, call recordings, and content provided through the Service. You grant us a limited license to use your content as necessary to provide the Service.

10. Disclaimers

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
• We do not guarantee that the AI assistant will handle all calls perfectly or that the Service will be uninterrupted or error-free.
• AI-generated responses may occasionally be inaccurate. You should review call transcripts and configure your assistant appropriately.
• We are not responsible for any business decisions made based on information provided by the AI assistant.

11. Limitation of Liability

To the maximum extent permitted by law, Cleverli shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from or related to your use of the Service. Our total liability for any claims arising from the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

12. Termination

You may cancel your account at any time through your account settings or by contacting support. We may suspend or terminate your account if you violate these Terms or for any other reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. We will retain your data for a reasonable period to allow you to export it, after which it will be deleted.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the courts located in New York.

15. Contact Us

If you have questions about these Terms, please contact us at:

Cleverli
Email: support@cleverli.ai